A shared inbox with clear ownership
Statuses, tags, filters and assignments help everyone see what needs a reply and who is handling it.
01GREAT SUPPORT STARTS WITH A CONVERSATION
Less noise.
More help.
One place for conversations, your team and your company knowledge. Support e-commerce customers from their first question to resolution — with AI that assists and people who decide.
For teams that want to make support feel better.
Feature preview · illustrative conversation
MK
A question about deliveryMaria K. · Allegro
NewHello, can you help me find out where my parcel is?
Suggested replyPomilo AI
Hello! We would be happy to help check your delivery. Please share your order number so we can find the details.
Review and send
You always have the final word.AI prepares a suggestion. A consultant reviews, edits and sends the reply.
LESS SWITCHING. MORE CONTEXT.
Everything a good conversation needs.
Spend less time searching across tools and more time understanding your customer and resolving their issue.
Order context beside the conversation
Products, offers and order references provide context without starting from scratch. Available details depend on the integration and the marketplace data.
02Turn a conversation into a task
Link a task to a case, assign it and jump back to the conversation. Priorities, due dates and notifications help your team follow through.
03Keep good replies within reach
Maintain templates, language versions and signatures. Macros combine frequent actions, while automation rules organize repeatable work.
04Your company knowledge. Your AI assistance.
Eligible plans provide private knowledge, suggested replies and learning from resolved cases. AI features require separate activation and appropriate consent.
05Understand your team's work
Reports help you review case volume, activity and consultant performance. Return to a reporting period without assembling the data manually.
06PEOPLE AT THE CENTER
From question to answer. With you in control.
Gather the context
Open a case, review its conversation, source and available order details.
Build the reply
Write it yourself, select a template or ask AI for a suggestion using the conversation and available knowledge.
Refine and send
Ask for a different tone, edit the text or start again. Your decision sends the response to the customer.
AI prepares a suggestion. A consultant reviews, edits and sends the reply.
WHERE YOUR CUSTOMERS ARE
Different channels. One way to work.
Bring marketplace support together with forwarded support email. Each integration has a clear scope based on what its API actually supports.
Your store’s contact forms
The plugin saves enquiries locally before import. Customize forms and spam protection, and reply from Pomilo through your store mail service. No payment access.
Conversations and sales context
Messaging, attachments and available offer and order context. Connect through Allegro account authorization.
Integration through Mirakl
Connect with a shop API key and identifier. Available capabilities depend on permissions and operator configuration.
Marketplace account support
Seller account integration within the capabilities provided by eBay and the application's permissions.
Support email and API context
ERLI provides order and product APIs. Its public API currently has no conversations, disputes or reviews endpoints; support enquiries require an email channel.
Availability requires channel configuration and appropriate permissions. Refunds and payment operations are performed directly on the selling platform.
TRUST IS PART OF THE PRODUCT
Private knowledge. Informed use of AI.
Customer support involves data you are responsible for. Access rules and AI choices should be clear and understandable.
- Company data access is tied to the company account, the user's role and inbox permissions.
- Private document downloads recheck authorization. Knowing a file URL alone does not grant access.
- External AI requires separate activation and recorded consent. Provider and data-processing information is available before use.
- Accounts support two-factor authentication through an authenticator app.
POMILO · FOR YOUR TEAM
Start with the essentials. Add capabilities as you grow.
Manual templates are available on the free plan too. Plans define monthly case allowances, while paid AI features have a controlled usage budget. Private knowledge and learning depend on your subscription.
See current terms and allowances in the application before selecting a plan.Create an accountGood questions. Clear answers.
What is Pomilo?
Pomilo is a customer support platform for e-commerce teams. It brings conversations, tasks, templates, automations and private company knowledge into one workspace.
Does AI send replies on its own?
AI reply suggestions are prepared for consultant review. You can edit, reject or regenerate them. A separately configured automatic acknowledgement only confirms receipt and is clearly labelled as automatic.
Can I use Pomilo without AI?
Yes. Conversations and manual templates do not require an external AI model. AI capabilities are enabled separately and depend on permissions and your plan.
Can another company open my document link?
An ordinary private document link requires an active session and permission for the right company and conversation. An authorized recipient can still share a downloaded copy outside the platform.
Can I issue refunds in Pomilo?
No. Payments and refunds remain on the marketplace. Pomilo helps you handle the support case and navigate to the relevant platform.
Can I connect multiple seller accounts?
Yes, one company can configure multiple supported sources. Each user account belongs permanently to one company; access to individual inboxes depends on permissions.
Make room for better support.
Less searching. More conversations that lead to a solution.